THANKU FAQ

ENGLISH / JAPANESE

(Formulated on 20210611)

HEART SHAKER’s mission is (「Realize the Thankful World」. This mission will be constantly reviewed and improved. HEART SHAKER’s services will be built according to the mission of each improvement.

○ Search by product service

○ Search by the things you want to do

○ Search by problems or issues

○ I want to know more

○ Search by product or service

Q: What is the purpose of THANKU service?

A: Current social media is a mixture of good and bad opinions. People’s consciousness is influenced by their surroundings and changes in both good and bad directions.

THANKU is a service that aims to change the world for the better by focusing on being thankful to people, organizations, and things around you and sharing them with everyone.

Q: What kind of service is THANKU?

A: It is a service that everyone sends thanks and makes the world better by expressing their gratitude.

We are sending THANKU CARDS and THANKU POINTS as appreciation to people, organizations, and companies that we are grateful for their actions, products and services, and issue THANKU CERTIFICATIONs to people, organization, and companies with a high THANKU SCORE.

Q: Why did we start this service?

A: Our Representative Director, Kanemoto opened the world’s first Q&A community.

When operating the service, we realized that the word “THANKU” received from the questioner played a big role in problem-solving, and that was the reason for starting this service.

Q: Who manages this service?

A: It is operated by Kaneto Kanemoto, the Representative Director, Moto Sugiura, the Director, and support by many others. <TEAM>

Q: What are the merits of joining this service?

A: The merit for the users is that by giving a THANKU CARD and THANKU POINT, the users themselves can also receive the THANKU points and can exchange them for coupons and gifts.

The merit for organizations and companies is that they can know the positive evaluation of the products and services they provided.

Anyone whether an organization or an individual can apply for the THANKU CERTIFICATION.

We believe that by sending gratitude to users, organizations, and companies, the world will be filled with gratitude and we will move to a better direction.

Q: What should I be careful about?

A: People’s consciousness is influenced by their surroundings and changes in both good and bad directions. We want THANKU’s services to focus as much as possible on sending appreciation to people, organizations, and companies.

Q: What is TKU CARD?

A: It refers to THANKU CARD sent to people, organizations, and companies to express gratitude. It is a short form for THANKU CARD.

Q: What is TKU POINT?

A: It refers to THANKU POINT to be sent to people, organizations, and companies to express your gratitude.

It is a short form for THANKU POINT.

Q: What are the benefits of accumulating TKU POINTs?

A: The merit for the users is that by giving a TKU CARD and TKU POINT, the users themselves can receive the TKU POINT and can exchange them for coupons and gifts.

The merit for organizations and companies is that we can know the positive evaluation of the products and services provided.

Anyone whether an organization or an individual can apply for the THANKU CERTIFICATION.

Q: What is THANKU CERTIFICATION?

A: It is CERTIFICATION through the THANKU SCORE which is calculated when people, organizations, or individuals received TKU POINTs, and each application need to go through an examination process.

Anyone can get a THANKU CERTIFICATION by sending your application to us.

Q: How can I get the THANKU CERTIFICATION?

A: You are required to participate in THANKU service, receive TKU POINT, apply for THANKU CERTIFICATION and go through an examination or review process.

Q: What are the benefits of receiving THANKU CERTIFICATION?

A: In the 「THANKU SERVICE」, it is a certification obtained by receiving gratitude from users and undergoing strict examination.

By acquiring this「THANKU CERTIFICATION」, it acts as proof to show that the product or service is appreciated and trusted by the users.

Q: Is there anything I should be careful about related to the THANKU CERTIFICATION?

A: 「APPRECIATION」is not compulsory, but  for the user to get the opportunity to give a THANKU card or THANKU points, it is necessary to appeal the good points of their actions, products, and services.

Q: What is the future service roadmap?

A: We will collaborate with our partners and provide a system that can provide coupons and gifts according to the TKU POINT.

We will establish a system infrastructure for sending THANKU CARD (TKU CARD) and THANKU POINT (TKU POINT), disclose it to third parties, and allow third parties to develop the new services.

○ Search by the things you want to do

Q: How can I use it?

A: Please download the app and register first.

Q: Is it possible to send THANKU POINT (TKU POINT) to those who do not have the app?

A: Yes, it is possible.

The THANKU app will distribute 39 exclusives THANKU points (TKU POINTs) to users a week.

Users can also send the THANKU point (TKU POINT) to a temporary unregistered user, and a valid THANKU number (TKU NUMBER) will be issued with a validity period.

Please inform this THANKU number (TKU NUMBER) to that person. When the person downloads and registers the app and enters the THANKU number (TKU NUMBER), the person can receive the THANKU point (TKU POINT).

Q: Can people who do not have the app receive TKU POINT?

A: Yes, it is possible.

Users can also send the THANKU point (TKU POINT) to a temporary unregistered user, and a valid THANKU number (TKU NUMBER) will be issued with a validity period.

Please inform this THANKU number (TKU NUMBER) to that person. When the person downloads and registers the app and enters the THANKU number (TKU NUMBER), the person can receive the THANKU point (TKU POINT).

Q: How can I get someone to send me TKU POINT?

A: Please share the actions, products, and services that impress you or your company on social media such as Twitter, Facebook, and Instagram, and introduce the THANKU app there. If others think that action deserves gratitude, you should be awarded TKU POINT.

Q: How can I increase my TKU POINTs?

A: The THANKU app will distribute 39 exclusive THANKU points (TKU POINTs) to users a week.

By giving this to other users, you will also receive THANKU point (TKU POINT).

The THANKU points (TKU POINT) obtained by giving to others and the THANKU points (TKU POINT) received are counted separately and reflected in the TKU SCORE and coupon usage coefficient.

Q: How can I use TKU POINT?

A: We are preparing a market where users can redeem coupons and gifts from our partner companies. TKU POINT can be used in the platform.

Q: Will my TKU points be deducted if I redeem my TKU points for coupons?

A: Yes, it will be deducted.

The total number of acquisitions will continue to be recorded.

○ Search by problems or issue 

Q: I don’t know where the app is available

A: Please download from here.(Coming soon)

Q: I can’t download the app

A:  Please confirm the following actions and try again.

The following measures can be considered for iPhone.

Action 1: Check your iPhone function restrictions

Action 2: Check the network connection

Action 3: Check the date and time settings

Action 4: Sign out of the App Store and sign in again

Action 5: Reset the network

Action 6: Download the app again

Action 7: Restart your iPhone

Action 8: Update to the latest iOS version

Action 9: Initialize your iPhone

Action 10: Contact Apple Support

For Android, the following measures can be considered.

Solution 1: If the required capacity of the app exceeds the free space of the device, you may not be able to install the app from the Google Play store. Try uninstalling unnecessary apps on your device, back up your photos and videos and music data to the cloud, and then try to install it again.

Solution 2: If there is a problem with the device, you may not be able to install the app. You may want to try deleting the cached data, rebooting, etc.

Solution 3: If the amount of data communication is exceeded and communication restrictions are applied, the application may not be installed or may not proceed. Let’s check your data usage fee. You may switch to Wi-Fi communication and try to reinstall.

Solution 4: If the connected communication environment is unstable while trying to install the app, there is a high possibility that the download will not proceed. Let’s check your network environment. You can also switch to Wi-Fi communication and try again.

Solution 5: If the terminal OS version of your device is old, the installation of the application may be lagging or cannot be installed. Let’s update to the latest OS.

Q: I didn’t receive the app verification code in my email

A: Please confirm the following actions and try again.

  • Please check your email address to ensure its correct.
  • If your device has email restrictions settings, please unlock it.
  • Please check the network environment.

Q: I am not verified even if I already entered the verification code received in my email on the verification screen of the app.

A: The verification code may be reset after exceeds a certain period.

Please try to request from the app to resend the verification code from the app.

Q: I forgot my PIN code

A: It cannot be reissued.

Please start over from the verification code and set a new PIN code.

Q: What is TKU PASS?

A: It is an authentication platform (Single Sign-On) for safe usage of the THANKU app.

The THANKU app communicates with the TKU PASS to securely authenticate the user of the app.

Q: I can’t open the app

A: Please confirm the following actions and try again.

  • Check your network environment.
  • Restart the app.
  • Restart your device.
  • Update the OS of your smartphone device, etc.
  • Disable another app that was installed immediately after the installation of the app.

Q: I can’t post

A: Please confirm the following actions and try again.

  • Check your network environment.
  • Restart the app.
  • Restart your device.
  • Update the OS of your device, etc.
  • Disable another app that was installed immediately after the installation of the app.

Q: I can’t send THANKU points (TKU POINT)

A: Please confirm the following actions and try again.

  • Check your network environment.
  • Restart the app.
  • Restart your device.
  • Update the OS of your device, etc.
  • Disable another app that was installed immediately after the installation of the app.

Q: I can’t send THANKU card (TKU CARD)

A: Please confirm the following actions and try again.

  • Check your network environment.
  • Restart the app.
  • Restart your device.
  • Update the OS of your device, etc.
  • Disable another app that was installed immediately after the installation of the app.

Q: I can’t find the person or company that I want to send thanks to.

A: Please confirm the following actions and try again.

  • Check your network environment.
  • Restart the app.
  • Restart your device.
  • Update the OS of your device, etc.
  • Disable another app that was installed immediately after the installation of the app.

Q: I can’t register the person or company I want to send thanks

A: Please confirm the following actions and try again.

  • Check your network environment.
  • Restart the app.
  • Restart your device.
  • Update the OS of your device, etc.
  • Disable another app that was installed immediately after the installation of the app.

Q: I can’t send THANKU POINT (TKU POINT) and THANKU CARD (TKU CARD) to people or companies because the target receiver does not have THANKU.

A: If you set a temporary user and send a THANKU points (TKU POINT) to that temporary user, a valid THANKU number (TKU NUMBER) will be issued that valid within a certain time period.

Please tell the person who you want to send this THANKU number (TKU NUMBER). When the person downloads and registers the app and enters the THANKU number (TKU NUMBER), the person can receive the THANKU point (TKU POINT).

Q: don’t know how to exchange the accumulated TKU points for coupons or gifts.

A: We are preparing a market where you can exchange TKU POINT to redeem coupons and gifts from our partner companies. Please wait a little while until its ready.

Q: I don’t know how to apply for TKU CERTIFICATION.

A: To obtain the TKU CERTIFICATION, it is necessary to participate in the THANKU service, receive the THANKU point (TKU POINT), apply for the TKU CERTIFICATION, and go through an examination/review process.

Currently, we are preparing a page to apply for TKU CERTIFICATION.

○ I want to know more 

Q: Is there an age limit?

A: Anyone can use it. Let’s expand your network by thanking more people.

Q: Are there any areas where usage is restricted?

A: At the moment, users can select English, Japanese, or Chinese (simplified) in the language setting of the app, but there are no restricted areas for using the service. Let’s expand the network to send thanks to all over the world.

Q: What is the difference between THANKU posts (TKU CONTENTS), THANKU cards (TKU CARD), and THANKU points (TKU POINT)?

A: These refer to elements that are necessary to send thanks to the actions, products and services of people, organizations, and companies.

THANKU post (TKU CONTENTS) is a function to show what kind of actions you are impressed with and want to send thanks to the actions of people, organizations and companies, and products and services.

The THANKU card (TKU CARD) is a function that allows you to select and give a card design to express your impression and gratitude.

TKU POINT is a function that allows you to decide the number of points that you want to send to express your impression and gratitude.

The THANKU card (TKU CARD) and THANKU point (TKU POINT) can also be sent to the THANKU post (TKU CONTENTS) already posted by another user.

Q: How to post

A: You can send a THANKU post (TKU CONTENTS) from the + icon at the bottom center of the screen.

Q: How to send a THANKU card (TKU CARD)

A: It can be sent together at the same time as the THANKU post. You can also send it by tapping the heart + icon at the top right of the THANKU post (TKU CONTENTS) that already posted by another user.

Q: How to send THANKU POINT (TKU POINT)

A: It can be sent together at the same time as the THANKU post. You can also send it by tapping the heart + icon at the top right of the THANKU post (TKU CONTENTS) that already posted by another user.

Q: How to send a comment

A: It can be sent at the same time as the THANKU post. You can also send by tapping it the heart + icon at the top right of the THANKU post (TKU CONTENTS) that already posted by another user.

Q: How to save

A: The operation contents of the THANKU app are automatically saved, therefore no save operation is. It is protected from tampering using a technology called blockchain.

Q: How to collect TKU POINTs

A: Please share the actions, products and, services that impress you or your company on social media such as Twitter, Facebook and Instagram, and introduce the THANKU app there. If others think that action deserves gratitude, you should be awarded TKU POINT.

The THANKU app will distribute 39 exclusive thanks points (TKU POINTs) to users per week.

By sending this to other users, you will also receive THANKU point (TKU POINT).

The THANKU points (TKU POINT) obtained by sending and the THANKU points (TKU POINT) given by a person are counted separately and reflected in the TKU SCORE and coupon usage coefficient.

Q: How to use TKU POINT

A: We are preparing a market where you can redeem coupons and gifts from our partner companies. TKU POINT will be available for use there.

Q: How to follow a specific person (individual or corporation)

A: You can follow other users by clicking the follow icon from the user profile.

Q: How to report a problem

A: You can notify the problem from the THANKU post (TKU CONTENTS) or the icon from the user profile.

Q: When will I be able to use TKU POINTs?

A: The THANKU app will distribute 39 exclusive THANKU points (TKU POINTs) to users every week, so you can start to use it from the time you install the app.

By sending this to other users, you will also receive THANKU point (TKU POINT).

Q: When will the coupon be available?

A: We are preparing a market where you can redeem coupons and gifts from our partner companies. TKU POINT will be available for use there.

Q: When will the THANKU CERTIFICATION available?

A: To obtain the TKU CERTIFICATION, it is necessary to participate in the THANKU service, receive the THANKU point (TKU POINT), apply for the TKU CERTIFICATION, and go through an examination/review process.

Currently, we are preparing a page to apply for TKU CERTIFICATION.